The last word
in CX 

The last word
in CX

The world of communication has changed. And so have we.

Built entirely in Microsoft Azure and LUIS, Buzzeasy now offers the most complete, intelligent, and automated CX solution from the Cloud.

What’s New

Now a powerful, AI and Bot-infused technology, Buzzeasy sits between your clients’ customers and their contact centres to automate customer conversations across all channels: Even speech-enabled Smart devices like Cortana, Amazon Alexa, and Google Assistant.

Dynamically Connected Bots

But Buzzeasy is more than just a chatbot. It’s an unmatched engagement platform that delivers game-changing CX by connecting intelligent bots together, yet always ensures that customers have easy access to a human touchpoint so that valuable relationships are never lost

Rather than relying on individual bots to complete specific tasks or processes in isolation, Buzzeasy can dynamically link multiple bots to orchestrate autonomous customer assistance. It initiates each bot service as and when required and in any order. And pivotal to the importance of the customer experience – Buzzeasy can introduce human assistance at any point in the customer journey, via webchat, Messaging, SMS, and Voice.

Engage

Proactively engage your customers in conversation at any point on their digital journey with you.

Assist

Offer them help and natural language self-service – any time, any channel.

Connect

Connect them to seamless live-assistance without ever having to queue.

Why You and Your Clients
will Love Buzzeasy

  • BuzzBot is Buzzeasy’s exciting new conversational bot that can support your client’s customers 24/7/365.
  • Buzzeasy Messaging is the 2-way messaging platform that works across SMS, Webchat and Social to let customers connect with businesses as easily as they can with their friends.
  • Buzzeasy Campaign offers interactive outbound SMS notifications, so businesses can proactively inform, alert and engage their customers – with the added benefit of auto hand-off to callback or live messaging when needed.
  • Buzzeasy Survey enables organizations to gather instant, after-service feedback across channels, and gives them the ability to react to negative responses instantly with rescue callback.

Adding Value to New or Existing Clients…
is Buzzeasy!

Each Buzzeasy service works independently or in combination, so organizations can choose to use one service or use them all. Buzzeasy makes it easy for your clients to start small and scale at their own pace. And this makes it easy for you to win business from the smallest company to the largest enterprise-grade contact centre – while expanding Azure consumption in the process.

Cheaper, More Convenient, Less Disruptive

Buzzeasy works with every contact centre, so your clients won’t have to rip-and-replace their existing technologies. So your clients could simply add Buzzeasy to their existing Skype for Business, Teams, of Contact Centre infrastructure.

Deployed and Operational Within Hours

Buzzeasy services are delivered from the Cloud and benefit from the multi-layered security provided by  Microsoft Azure. And since Buzzeasy requires no infrastructure changes or integration activity, any one of its services can be deployed and operational within just hours.

Free Trial

Let your clients trial Buzzeasy. There’s no obligation – and it’s free.