The world of communication has changed. And so have we.
Built entirely in Microsoft Azure and LUIS, Buzzeasy now offers the most complete, intelligent, and automated CX solution from the Cloud.
Now a powerful, AI and Bot-infused technology, Buzzeasy sits between your clients’ customers and their contact centres to automate customer conversations across all channels: Even speech-enabled Smart devices like Cortana, Amazon Alexa, and Google Assistant.
But Buzzeasy is more than just a chatbot. It’s an unmatched engagement platform that delivers game-changing CX by connecting intelligent bots together, yet always ensures that customers have easy access to a human touchpoint so that valuable relationships are never lost
Rather than relying on individual bots to complete specific tasks or processes in isolation, Buzzeasy can dynamically link multiple bots to orchestrate autonomous customer assistance. It initiates each bot service as and when required and in any order. And pivotal to the importance of the customer experience – Buzzeasy can introduce human assistance at any point in the customer journey, via webchat, Messaging, SMS, and Voice.
Proactively engage your customers in conversation at any point on their digital journey with you.
Offer them help and natural language self-service – any time, any channel.
Connect them to seamless live-assistance without ever having to queue.
Each Buzzeasy service works independently or in combination, so organizations can choose to use one service or use them all. Buzzeasy makes it easy for your clients to start small and scale at their own pace. And this makes it easy for you to win business from the smallest company to the largest enterprise-grade contact centre – while expanding Azure consumption in the process.
Buzzeasy works with every contact centre, so your clients won’t have to rip-and-replace their existing technologies. So your clients could simply add Buzzeasy to their existing Skype for Business, Teams, of Contact Centre infrastructure.
Buzzeasy services are delivered from the Cloud and benefit from the multi-layered security provided by Microsoft Azure. And since Buzzeasy requires no infrastructure changes or integration activity, any one of its services can be deployed and operational within just hours.