The last word
in CX 

The last word
in CX

Voice Callback was just the start of Buzzeasy’s journey to provide game-changing CX.

We then made it easy for customers to request a personal Callback from any digital channel, making hold history for thousands of time-poor individuals.

But the world of communication has changed. And so have we.

What’s New

Now a powerful, AI-infused technology, Buzzeasy sits between your clients’ customers and their contact centre. It automates customer conversations across all channels – even speech enabled smart devices like Cortana, Amazon Alexa, and Google Assistant.

With Buzzeasy, customers will be able to communicate with your clients’ brands instantly – at any point in their digital journey with them – then effortlessly connect to live-assistance when they need to.

Engage

Proactively engage your customers in conversation at any point on their digital journey with you.

Assist

Offer them help and natural language self-service – any time, any channel.

Connect

Connect them to seamless live-assistance without ever having to queue.

Why You and Your Clients
will Love Buzzeasy

From Bots, Messaging and Callback, to Outbound SMS and cross-channel customer Surveys, Buzzeasy offers the most complete and automated CX solution from the Cloud.

  • BuzzBot is Buzzeasy’s exciting new conversational bot that can support your client’s customers 24/7/365.
  • Buzzeasy Messaging is the 2-way messaging platform that works across SMS, Webchat and Social to let customers connect with businesses as easily as they can with their friends.
  • Buzzeasy Campaign offers interactive outbound SMS notifications, so businesses can proactively inform, alert and engage their customers – with the added benefit of auto hand-off to callback or live messaging when needed.
  • Buzzeasy Survey enables organizations to gather instant, after-service feedback across channels, and gives them the ability to react to negative responses instantly with rescue callback.

Adding Value to New or Existing Clients…
is Buzzeasy!

Each Buzzeasy service works independently or in combination, so organizations can choose to use one service or use them all. Buzzeasy makes it easy for your clients to start small and scale at their own pace. And this makes it easy for you to win business from the smallest company to the largest enterprise-grade contact centre.

Cheaper, More Convenient, Less Disruptive

Buzzeasy works with every contact centre, so your clients don’t have to rip-and-replace their existing technologies. Your clients can simply add Buzzeasy to their existing Avaya contact centre rather than replacing the whole system with Avaya’s new, but costly, Oceana.

Buzzeasy services are delivered from the Cloud and benefit from the multi-layered security provided by  Microsoft Azure. And since Buzzeasy requires no infrastructure changes or integration activity, any one of its services can be deployed and operational within just hours.

Buzzeasy is trusted by businesses the world over to orchestrate their customer engagement. Now enhance your brand reputation by directing your clients to the new CX solution that uses AI and Bot technology to revolutionize how they connect with their customers.

Free Trial

And if they’re still not convinced, let them trial Buzzeasy. There’s no obligation – and it’s free.