Voice Callback was just the start of Buzzeasy’s journey to provide game-changing CX.
We then made it easy for customers to request a personal Callback from any digital channel, making hold history for thousands of time-poor individuals.
But the world of communication has changed. And so have we.
Now a powerful, AI-infused technology, Buzzeasy sits between your clients’ customers and their contact centre. It automates customer conversations across all channels – even speech enabled smart devices like Cortana, Amazon Alexa, and Google Assistant.
With Buzzeasy, customers will be able to communicate with your clients’ brands instantly – at any point in their digital journey with them – then effortlessly connect to live-assistance when they need to.
Proactively engage your customers in conversation at any point on their digital journey with you.
Offer them help and natural language self-service – any time, any channel.
Connect them to seamless live-assistance without ever having to queue.
Each Buzzeasy service works independently or in combination, so organizations can choose to use one service or use them all. Buzzeasy makes it easy for your clients to start small and scale at their own pace. And this makes it easy for you to win business from the smallest company to the largest enterprise-grade contact centre.
Buzzeasy works with every contact centre, so your clients don’t have to rip-and-replace their existing technologies. Your clients can simply add Buzzeasy to their existing Avaya contact centre rather than replacing the whole system with Avaya’s new, but costly, Oceana.
Buzzeasy services are delivered from the Cloud and benefit from the multi-layered security provided by Microsoft Azure. And since Buzzeasy requires no infrastructure changes or integration activity, any one of its services can be deployed and operational within just hours.
Buzzeasy is trusted by businesses the world over to orchestrate their customer engagement. Now enhance your brand reputation by directing your clients to the new CX solution that uses AI and Bot technology to revolutionize how they connect with their customers.