The last word
in CX 

The last word
in CX

Voice Callback was just the start of our journey to providing your business with game-changing CX.

We then made it easy for your customers to request a personal callback from any digital channel, making hold history for thousands of time-poor individuals.

But the world of communication has changed. And so have we.

What’s new

Now a powerful, AI-infused technology, Buzzeasy sits between your customers and your contact centre. It automates customer conversations across all channels, even speech enabled smart devices like Cortana, Amazon Alexa, and Google Assistant.

With Buzzeasy your customers can communicate with your brand instantly at any point in their digital journey, then effortlessly connect to your contact centre when they need to.

So – when your customers…

  • Don’t want to search for answers on your website
  • And want instant responses 24×7 – across all digital channels, SMS and voice
  • And expect live assistance without waiting in a queue

Buzzeasy lets you offer all these services autonomously, but still keeps things human.

Why your customers
will love Buzzeasy

From Bots, Messaging and Callback, to Outbound SMS and cross-channel customer Surveys, Buzzeasy offers the most complete and automated CX solution from the Cloud.

  • BuzzBot is Buzzeasy’s exciting new conversational bot that can support your customers 24/7/365.
  • Buzzeasy Messaging is the 2-way messaging platform that works across SMS, Webchat and Social to let your customers connect with you as easily as they can with their friends.
  • Buzzeasy Campaign powers outbound SMS notifications so you can proactively inform, alert and engage your customers, with the added benefit of auto hand-off to callback or live-messaging when needed.
  • Buzzeasy Survey lets you gather instant, after-service feedback across channels, so you can react to negative responses instantly with rescue callback.

Your Building Blocks
for Stand-Out Customer Service

Buzzeasy services work independently or in combination, so you can choose to use one service or use them all: it’s up to you. Buzzeasy makes it easy to start small and scale at your own pace.

Cheaper, more convenient, less disruptive, Buzzeasy works with every contact centre, so you don’t have to rip-and-replace your existing technologies. And as no infrastructure changes or integration activity is required, Buzzeasy and be deployed and operational within hours.

The fastest, easiest way of providing stand-out service to today’s digitally-demanding customer is by making the customer journey as seamless as possible. It’s what every business knows it should be doing – yet most don’t know where to start.

With Buzzeasy – you do: and it’s this, that will put you streets ahead of your competition.

But don’t just take
our word for it…