Your building blocks
for stand-out CX

Your building blocks
for stand-out CX

Buzzbot

Our multi-talented, omni-channel, and all-device virtual and voice assistant.
  • Autonomously engage your customers in conversation
  • Provide seamless cross-channel convenience
  • Hand-off to live assistance when self-serve is not enough
  • Powered by advanced natural language and machine language

Message

The two-way messaging platform that works across SMS, webchat and social.
  • Engage effortlessly with your digital customers
  • Interact with customers on the channel of their choice
  • Achieve higher response rates at lower cost
  • Optimize contact centre workflow, and reduce call volumes

Campaign

Our interactive outbound SMS notifications proactively engage customers and hand-off to callback and live messaging when needed.
  • Transform your outbound contact into a valued customer service.
  • Inform, alert, and engage with your customers - autonomously
  • Low-cost, high-impact, and highly personalised.
  • Add the human touch to any customer journey

Callback

Make hold history: customers can request a callback from any channel.
  • Add no-wait, live voice interaction in-queue or online
  • Transform your customer satisfaction ratings
  • Reduce abandoned calls, smooth call spikes, reduce peak-time staffing
  • Works with your existing contact centre platform

Survey

Gather customer feedback fast, using SMS and Voice
  • Collect invaluable, actionable customer insights
  • Gather instant, after-service feedback
  • Survey across channels via Voice, Messaging, or SMS
  • React quickly to negative responses with Rescue Callback

Buzzbot

Our multi-talented, omni-channel, and all-device virtual and voice assistant.
  • Autonomously engage your customers in conversation
  • Provide seamless cross-channel convenience
  • Hand-off to live assistance when self-serve is not enough
  • Powered by advanced natural language and machine language

Message

The two-way messaging platform that works across SMS, webchat and social.
  • Engage effortlessly with your digital customers
  • Interact with customers on the channel of their choice
  • Achieve higher response rates at lower cost
  • Optimize contact centre workflow, and reduce call volumes

Campaign

Our interactive outbound SMS notifications proactively engage customers and hand-off to callback and live messaging when needed.
  • Transform your outbound contact into a valued customer service.
  • Inform, alert, and engage with your customers - autonomously
  • Low-cost, high-impact, and highly personalised.
  • Add the human touch to any customer journey

Callback

Make hold history: customers can request a callback from any channel.
  • Add no-wait, live voice interaction in-queue or online
  • Transform your customer satisfaction ratings
  • Reduce abandoned calls, smooth call spikes, reduce peak-time staffing
  • Works with your existing contact centre platform

Survey

Gather customer feedback fast, using SMS and Voice
  • Collect invaluable, actionable customer insights
  • Gather instant, after-service feedback
  • Survey across channels via Voice, Messaging, or SMS
  • React quickly to negative responses with Rescue Callback

Built-in
flexibility

Only pay for what you use

Bot + Channel + Usage = Price

Bot

Standard Assistant

Enhanced Assistant

Expert Assistant

Channel

Webchat

Messaging

Telephone Number

SMS Number

Orchestration API

Hybrid Gateway

Usage

Desktop User

Bot Conversation

SMS Text

Callbacks

Only pay for what you use

Bot + Channel + Usage = Price

Bot

Standard Assistant

Enhanced Assistant

Expert Assistant

Channel

Webchat

Messaging

Telephone Number

SMS Number

Orchestration API

Hybrid Gateway

Usage

Desktop User

Bot Conversation

SMS Text

Callbacks

Integrations