The inside
track on
intelligent CX

The inside
track on
intelligent CX

What role will messaging play in the contact centre of the future?

We were interested to see what role the public thought messaging would play in the...
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Meet the All-New Buzzeasy

Voice Callback was just the start of our journey to providing your business with game-changing...
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Buzzeasy: Our New Best Friend – Citation (Case Study)

Citation saw immediate results from implementing Buzzeasy’s callback.  Citation Case Study 333.41 KB Download PDF
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Buzzeasy and the Art of Zen (Case Study)

Buzzeasy’s callback solution has transformed Zen Internet’s customer engagement.  Zen Case Study 311.57 KB Download...
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The Power of SMS (Infographic)

SMS has 98% read rate and response rates are over 20% higher than that of...
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Why multichannel survey brings success (Infographic)

Multichannel Survey gathers fast, actionable insight from customers via SMS and IVR.
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Why Buzzeasy’s AI-powered Chatbot is Top-of-the-Bots (Infographic)

Multchannel access and always-on service means your customers can get everything they need, when they...
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Time to rethink Callback? (Infographic)

75% of people prefer a callback to waiting on hold.  Now customers can request a...
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