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Tips, Advice and News

Tips, advice and other news

We were interested to see what role the public thought messaging would play in the contact centre of the future. So last week, we conducted some research asking for people’s opinion on the topic. We were pleased to find lots of people keen to share their thoughts on the subject, with well over 50 respondents....
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Voice Callback was just the start of our journey to providing your business with game-changing CX. We then made it easy for your customers to request a personal callback from any digital channel, making hold history for thousands of time-poor individuals. But the world of communication has changed. And so have we. What’s New? Now...
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Citation saw immediate results from implementing Buzzeasy’s callback.  Citation Case Study 333.41 KB Download PDF
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Buzzeasy’s callback solution has transformed Zen Internet’s customer engagement.  Zen Case Study 311.57 KB Download PDF
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SMS has 98% read rate and response rates are over 20% higher than that of phone calls, facebook or email..
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Multichannel Survey gathers fast, actionable insight from customers via SMS and IVR.
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Multchannel access and always-on service means your customers can get everything they need, when they need it – without the wait
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75% of people prefer a callback to waiting on hold.  Now customers can request a callback from any digital channel.
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Callback: A Rare Technology Contact centre queues get a lot of hate. They have this uncanny knack of transforming even the most placid among us into ill-tempered ogres that we barely recognise as ourselves.And it’s not hard to see why: call queues strip away our control. We want our issues fixed fast, but all too often we’re held...
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