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Citation saw immediate results from implementing Buzzeasy’s callback.  Citation Case Study 333.41 KB Download PDF
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Buzzeasy’s callback solution has transformed Zen Internet’s customer engagement.  Zen Case Study 311.57 KB Download PDF
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SMS has 98% read rate and response rates are over 20% higher than that of phone calls, facebook or email..
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Multichannel Survey gathers fast, actionable insight from customers via SMS and IVR.
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Multchannel access and always-on service means your customers can get everything they need, when they need it – without the wait
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75% of people prefer a callback to waiting on hold.  Now customers can request a callback from any digital channel.
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Callback: A Rare Technology Contact centre queues get a lot of hate. They have this uncanny knack of transforming even the most placid among us into ill-tempered ogres that we barely recognise as ourselves.And it’s not hard to see why: call queues strip away our control. We want our issues fixed fast, but all too often we’re held...
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Buzzbot, the innovative new multichannel chatbot from Buzzeasy is announced today.Powered by AI, machine learning, and natural language understanding, Buzzbot is an intelligent conversational chatbot that engages naturally with consumers 24/7 to offer instant, personalized responses –and provide the added benefit of swift hand-off to live assisted service when self-service is not enough. Through a dynamic...
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Customer feedback—a critical component of the successful development of Buzzeasy’s cloud-based customer contact solution—has again provided valuable insights that have helped to inform Buzzeasy’s latest enhancements. In-Queue Callback Flow EnhancementTo make things faster for callers to get things done, Buzzeasy’s in-queue callback flow has been simplified for companies offering both virtual-hold and scheduled callback services...
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