Voice Callback was just the start of our journey to providing your business with game-changing CX.
We then made it easy for your customers to request a personal callback from any digital channel, making hold history for thousands of time-poor individuals. But the world of communication has changed. And so have we.
Now a powerful, AI-infused technology, Buzzeasy sits between your customers and your contact centre. It automates customer conversations across all channels, even speech-enabled smart devices like Cortana, Amazon Alexa, and Google Assistant.
With Buzzeasy your customers can communicate with your brand instantly at any point in their digital journey, then effortlessly connect to your contact centre when they need to. So:
- When customers don’t want to search for answers on your website
- But want instant responses 24×7 – across all digital channels, SMS and voice
- And expect live assistance without waiting in a queue
Buzzeasy lets you offer all these services – autonomously – while still keeping things human.
Why You and Your Customers will Love Buzzeasy
From Bots, Messaging and Callback, to Outbound SMS and cross-channel customer Surveys, Buzzeasy offers the most complete and automated CX solution from the Cloud.
BuzzBot is Buzzeasy’s exciting new conversational bot that can support your customers 24/7/365.
Buzzeasy Messaging is a 2-way messaging platform that works across SMS, Webchat and Social to let your customers connect with you as easily as they can with their friends.
Buzzeasy Campaign powers outbound SMS notifications so you can proactively inform, alert and engage your customers, with the added benefit of auto hand-off to callback or live-messaging when needed.
Buzzeasy Survey enables you to gather instant, after-service feedback across channels, giving you the ability to react to negative responses instantly with rescue callback.
Your Building Blocks for Stand-Out Customer Service
Buzzeasy services work independently or in combination, so you can choose to use one service or use them all: it’s up to you. Buzzeasy makes it easy to start small and scale at your own pace.
Cheaper, more convenient, less disruptive, Buzzeasy works with every contact centre, so you won’t have to rip-and-replace your existing technologies. And as no infrastructure changes or integration activity is required with core functionality, Buzzeasy can be deployed and operational within hours.
Need to go one step further and integrate your Workforce Management system, IVR, Call Recording platform or Agent Desktop? – no worries, powered by an API architecture, Buzzeasy plays well with others.
The fastest, easiest way of providing stand-out service to today’s digitally-demanding customer is by making the customer journey as seamless as possible. It’s what every business knows it should be doing – yet most don’t know where to start.
With Buzzeasy – you do: and it’s this, that will put you streets ahead of your competition.